Social Services Supervisor

Description

Post Details
Job Title	Social Services Supervisor
Posted By	Heartland Alliance
City	Chicago
Deadline
Agency Email	DO_NOT_EMAILheartlandalliance.org
Job Categories
Location	Location -> Illinois -> Chicago / Cook County
Type of Work	Type of Work -> Volunteer Management
Job Type	Job Type -> Full-time

THE ORGANIZATION

Heartland Alliance for Human Needs & Human Rights helps people living in poverty or danger improve their lives and realize their human rights. From a refugee fleeing violence and torture to a public housing resident trying to escape the cycle of poverty, Heartland Alliance helps people in the toughest of circumstances—who often have no place else to go.  For more than 100 years, Heartland Alliance has provided hope, opportunity, and solutions—through both services and advocacy. Our work spans across four key areas, creating paths from crisis to stability and on to success: Housing, Health Care, Economic Security, and Legal Protection.

THE PROGRAM

Travelers Aid Chicago provides travel information, crisis intervention, and Protective Travel Services (PTS) to vulnerable and at-risk travelers from an airside office at O'Hare International Airport in Terminal 2.

THE POSITION

Social Services Supervisor:

•Makes PTS/care/participant/project assignments to volunteers in accord with established policies/procedures.

•Supervises volunteers in accord with established policies/procedures.

•Ensures the implementation of organization and program/department policies and procedures (e.g. personnel, financial, client eligibility, Standards of Professional Conduct, etc).

•Provides direct services for appropriate participants, cases, PTS and/or projects.

•Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level of management.

•Supervises the case/treatment plan, referrals, follow-up schedule and advocacy needs, etc for participants/cases of the program.

•Provides training to assigned staff and/or volunteers in appropriate facets of the position.

•Participates in Team Meetings.

•Plans and conducts quarterly in-service trainings for volunteers.

•Participates in organization-sponsored in-service training sessions as requested by higher level of management.

•Develops, implements and monitors appropriate unit procedures for effective service delivery and administrative efficiency.

•Participates in the development of long range plans, service delivery model and other significant strategies and/or systems.

•Assumes responsibility for the accuracy, substance and timeliness of program reports, projects, schedules and other relevant work products.

•Provides periodic evaluative reviews and/or in-house and external staff and volunteer training to ensure that staff and volunteers understand and continue to adhere to such standards.

•Initiates requests for assistance or guidance from manager to address new issues or complex concepts effecting adherence to professional standards.

•Additional duties and/or responsibilities to be assigned by manager may include but not limited to: -Evaluates PTS requests for suitability; plans and consults with requesting party; provides referrals to and/or redirects requesting party; prepares travel service record; schedules PTS; confirms request; supervises PTS implementation. -Processes PTS records post service; sends donation letter and/or fee for services for Interstate Compact surveillance and International Social Service repatriation; records activity in ledger; records donation/payment in ledger; submits to FAS; prepares summary ledger for monthly report. -Prepares badging packet for new hires including volunteers; assists applicant with completing paperwork; verifies ID and documentation; maintains tracking system for renewals; generates timely notices for renewals; establishes and maintains signatory status -Assists program managers in maintaining booth facilities and operations: monitors and reports appearance/physical condition, secures keys and other equipment, updates and generates resource and safety materials for each booth.

REQUIREMENTS

Education and/or Experience: Bachelors degree and two years of supervisory experience. May give credit towards years of experience if attained a degree higher than a Bachelors degree.

TO APPLY

To learn more about this position and to apply, please visit:

http://www.heartlandalliance.org/whoweare/careers/search-careers.html

*Please note that we do not consider resumes sent by email, fax or postal mail.

Mandatory Job Qualifications

Education and/or Experience: Bachelors degree and two years of supervisory experience. May give credit towards years of experience if attained a degree higher than a Bachelors degree.