If interested please fax or e-mail cover letter and resume to:

 

todd_grossusc.salvationarmy.org

 

or

 

312-421-0823

 

NO PHONE CALLS PLEASE.

 

THE SALVATION ARMY

METROPOLITAN DIVISION - HARBOR LIGHT

POSITION DESCRIPTION

 

 

POSITION

Team Member - ARCH Case Manager (Bilingual)

 

OUTCOMES

As part of a shared partnership with other participating agencies, quality services are provided in order to meet client needs and partnership objectives.  

 

PRIMARY DUTIES and RESPONSIBILITIES:

A.R.C.H. Case Manager

1.       Provide direct service to consumers.  This includes, but is not limited to group counseling/therapy, case management, assertive community treatment, job support, crisis intervention, and psycho-social rehabilitation services. This may be done in the community or on site at an A.R.C.H. location.

 

2.       Intervention with collateral sources, agencies, bureaucracies, facilities, and families on the consumers’ behalf.

 

3.       Responsible for a caseload of up to 17 consumers as assigned or participation on an outreach team.  Coordination of treatment and treatment planning and the development and implementation of individualized service plans.

 

4.       Each consumer requires the development and implementation of a A.R.C.H. Service Plan which addresses the consumers needs according to the goals of A.R.C.H..   Each goal is to be addressed with objectives and techniques for accomplishing each goal.  This may require developing resources either within the organization or within the community as required by your supervisor.

 

5.       Service plans are to be developed in cooperation with the consumer, their families collaborating agencies and others as necessary.  Service Plan development includes but is not limited to a comprehensive assessment of the consumers’ functioning levels and community supports thus requiring home visiting and contact with collateral treatment providers.

 

As crises intervention may extend outside or occur after regularly scheduled program hours, you are expected to provide the required services necessary to manage these incidents.  You may also be required to be on call or carry a pager/crisis phone or other communications device to provide for after hours coverage.

 

7.       When consumers are hospitalized you are to work cooperatively with inpatient hospital staff, keeping logs and other records of all contacts as required by agency practice or your supervisor.

 

8.       In many instances, A.R.C.H. serves as the protective payee for consumers’ moneys.  You are responsible for assuring that all A.R.C.H. procedures regarding the handling of consumers’ funds are followed and that both the consumers and the A.R.C.H. administration are assured that all safeguards, reports and accounting meets the highest standards.  Failure to fully account for such consumers funds may result in your termination.

 

A.R.C.H. is committed to providing a wide variety of opportunities, activities, social events and celebrations for the people it serves.  You are expected to participate, attend and provide support and service to consumers on such occasions as required by your supervisor.  These occasions may include but are not limited to special evening or weekend events, camping activities and holiday celebrations. 

 

10.   In the event of extreme weather or other emergency conditions, you are expected to participate in the implementation of A.R.C.H. emergency plans.  Such plans include but are not limited to heat and cold emergencies as defined by the agency.  Participation may include but not be limited to such activity as: traveling to consumers’ places of residence to verify their well being, transportation of consumers to heating, cooling or other emergency shelters and providing oversight, support and service to consumers who have been relocated.

 

11.   Paperwork is an important part of your job and you are responsible for finishing all assigned paperwork completely and on time.  This paperwork may include but is not limited to: reporting data to DASA , reporting services delivered, writing case notes and or reports, consumers evaluations and other internal or external reports.  The evaluation of your job performance includes the quality and timeliness of your written work.

 

12.   Attendance is required at a variety of meetings as assigned by your supervisor.  This includes but is not limited to staff meetings and clinical team meetings. 

 

13.   Provide accurate and timely information to your superiors on all topics and issues related to the operation of the agency and the well being of its consumers.

 

14.   Ability to function in a computer oriented office, including working knowledge of   pertinent software.

 

All A.R.C.H. staff consumers are expected to assist with fund raising and development activities.  This may include but is not limited to either functioning as support personnel for special events or as a participant in such events as agreed upon with your supervisor.

 

Other duties as assigned.

 

Unique Responsibilities and Duties:

1.       Bi-lingual (Spanish & English speaking) to assist in the communication/delivery of services of potential Hispanic consumers engaged in the ARCH service area.

 

2.       To coordinate services associated

 

3.       To communicate and act as liaison to employers & employment programs

 

4.       To act as lead staff in Vocational assessments

 

COMPENTENCIES

AFFECTIVE:

A commitment to the mission of The Salvation Army and an appreciation of faith-based service organizations.

 

BEHAVIORAL:

An interpersonal style that is service oriented, anticipating and responding to the needs of clients.

 

An excellent attention to detail, procedures, processes and policies

 

Demonstrated ability to work in collaborative settings and to use initiative.

 

COGNITIVE:

Fluent in Spanish.

 

A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information

 

A knowledge of principles of case management. 

 

A “hands-on” knowledge of how to effectively work with diversity in the workplace.

 

EXPERIENCE
2 to 5 years experience in social services with a background in case management preferred.

 

A Bachelors degree required.

 

Experience in basic office practice and computer use.

 

PERFORMANCE MEASURES

This individual will be evaluated on how effectively and efficiently the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

 

REPORTING RELATIONSHIPS

Under general supervision of the Corps Officers with freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

 

This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army and in these contacts, they act as a representative of the Army and its mission.

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems

Must be able to walk two (2) flights of steps, bend, sit, and lift up to twenty-five (25) pounds

 

Compensation

The Salary for this position is $40,666 and is nonnegotiable.  We offer a robust benefits package.